Make Progress Thrive We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always. We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators. The job title & the role The Application Support Analyst is responsible for ensuring the optimal performance of business applications. The role serves as the primary point of contact for troubleshooting application issues and is involved in all stages of application development and operation. Communication is a critical part of the Application Support Analyst's role, especially when it comes to managing the lifecycle of an application and handling incidents. Location : Paris, France What you will do Contribute to the day to day activities of the Production Operations team: Monitor and maintain the operational excellence of business applications. Communicate effectively with clients during the resolution of application incidents, ensuring they are kept informed of progress and the status of their incident. Facilitate communication between the IT team and clients during application upgrades and deployments, ensuring all parties are informed and any concerns are addressed. Troubleshoot and resolve application issues. Maintain documentation related to application operations. Collaborate with IT team members and stakeholders to improve application performance and functionality. Assist with application development, testing, and upgrades. Who are we looking for Native french speaker who is fluent in English Mandatory skills : Customer service, lifecycle management (itop, Jira), programming/scripting languages, priorities management, understanding of database management (no specific tool) Nice to have : Splunk, Database management tool, previous experience in banking/finance/Fintech environment Database oriented (we're not looking for developers) Strong verbal and written communication skills What working at Wipro offers A competitive remuneration package including extended fringe benefits. Being part of the local Wipro South Europe family and also supported by 260.000 enthusiast colleagues spread over the 6 continents; A state-of-the-art training platform so you can grow and become the best version of yourself; A dynamic working environment with room for personal development A career path within a global leading Technology firm At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ About Wipro Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. Diversity and Inclusion at Wipro We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected. Oracle Apps DBA consulting