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Technical Support Engineer (SWIFT)

Description

  • To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
  • To assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions.
  • Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles.
  • Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
  • To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
  • Travel within the region and worldwide to support escalated issues on-site on short notice.
  • Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports.
  • May be involved in tool installation, relocation, and upgrade of equipment
  • Provide Technical Training

    • Minimum Qualifications

    Master's Level Degree , Bachelor's Level Degree or work experience of at least 1 year

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    Technical Support Engineer (SWIFT)

    Entreprise:
    2140 K-T GMBH
    Ville:
    Montbonnot-Saint-Martin
    Type de contrat: 
    CDI, Temps plein
    Catégories: 
    Ingénieur Support, Ingénieur Support Technique
    Diplôme: 
    Bachelor
    Master
    Publiée:
    23.02.2024
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