In the context of a job creation following a strong growth in our activity, we are looking for an Field Support Engineer, based in Bordeaux-Canéjan

Are you looking for a predominantly technical position in electronics / embedded software and / or mechatronics for which you must travel regularly? Want to help create a sustainable future of transportation that’s better for everyone? If yes, read on to find out more !

About EVBox

We are the world leader in electric vehicle charging infrastructure and cloud-based charging management platforms. With more than 400,000 charging points installed worldwide, and more than 5,000 fast chargers in 70 countries, EVBox powers sustainable mobility by providing reliable charging solutions around the world.

In 2017, we were acquired by ENGIE and in 2018, we acquired the Bordeaux-based manufacturer of ultra-fast charging stations, EVTronic, adding 700 fast charging stations to our European network.

Today, with projects across Europe and America, we continue to improve the original recipe with a new generation of efficient, scalable and easy-to-use charging solutions.

For more information, visit Youtube at "EVBox Bordeaux | shaping the future of DC charging"

Job description

A Field Support Engineer is a professional who provides technical support and assistance to customers or clients in the field. This role typically involves working directly with customers on-site/off-site, resolving technical issues, and ensuring the smooth operation of products or services.  

Here are some of the key responsibilities and skills that we are looking to have for a Field Support Engineer role: 

• On-site support: Visit customer locations to install, configure, and troubleshoot hardware or software systems. 

• Technical assistance: Respond to customer inquiries and provide guidance on product usage, maintenance, and problem-solving. 
• Issue resolution: Diagnose and resolve technical problems or malfunctions related to hardware, software, or network infrastructure. 
• Testing and debugging: Conduct testing, troubleshooting, and debugging activities to identify and resolve technical issues promptly. 
• Documentation: Prepare technical documentation, including service reports, installation guides, and troubleshooting procedures. 
• Diagnostics and Troubleshooting: Ability to diagnose and troubleshoot electrical and electronic issues in EVs (Electric Vehicles) using diagnostic tools, multimeters, oscilloscopes, and other relevant equipment. 

• Software and Firmware: Understanding software and firmware components in EVs, including their integration, and troubleshooting capabilities, is important. Knowledge of relevant programming languages (such as Linux) can be advantageous. 
• Charging Infrastructure: Familiarity with EV (Electric Vehicles) charging technologies, standards (such as T2, CCS, CHAdeMO), and protocols (such as OCPP) is necessary to support customers in charging-related issues. 
• Safety and Regulations: Knowledge of safety protocols, regulations, and certifications specific to EVs, including electrical safety standards (e.g., ISO 26262), is important to ensure compliance and guide customers. 
• Networking and Communication: Understanding communication protocols used in EVs, such as CAN (Controller Area Network) and LIN (Local Interconnect Network), as well as networking concepts like Ethernet, Wi-Fi, and Bluetooth, is beneficial. 

Qualification/Knowledge/Skills

You're the person we're looking for if you have:

• 5+ years of experience supporting in technical support, hardware development, preferably in the industry
• A degree with a technical background or equivalent work experience, preferably with a major in Electricity, Power Electronics or Electro-mechanical field
• An ability to travel frequently across Europe, mostly France (70% of the time)
• A previous experience in the automotive industry, sustainable transport, technical supply or energy industry

Technical Skills:  

• Strong technical knowledge and proficiency in electrical systems, circuits, and components.  
• Familiarity with electrical codes, standards, and regulations is also important. 
• Electrical troubleshooting and problem-solving skills. 

• Proficiency in using electrical testing and measurement equipment. 
• Experience with analysing electrical systems. 
• Knowledge of electrical safety and practices. 

 Field Support Experience:  

• Providing on-site/off-site support to customers or clients, troubleshooting electrical issues, and resolving technical problems. 
• Conducting commissioning and maintenance of electrical systems. 
• Collaborating with cross-functional teams, such as design engineers, project managers, and customers, to ensure smooth operations and resolve customer concerns. 

Communication and Interpersonal Skills:  
Strong communication skills are crucial for effectively interacting with customers, understanding their needs, and providing clear instructions or explanations. The ability to work collaboratively with diverse teams and handle customer inquiries professionally is also important. 

To shine, you'll also need to use some soft skills, especially your :

• Perseverance/flexibility
• Great rigour
• Stress Management/Emotional Intelligence
• Willingness to progress
• Team spirit/cooperation

EVBox, we are committed to a non-discriminatory approach, providing equal opportunity for employment and advancement in all our teams and programs. We believe in an equitable, diverse, and inclusive workplace where all employees, no matter their gender, race, ethnicity, religion, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We respect and value diverse life experiences, heritages and ensure that all voices are heard. Where possible, we provide accommodations for people with disabilities to support your participation in all aspects of the recruitment process. 

Convinced? Then join us and apply!

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.