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CRM PROJECT MANAGER - CDI (H/F)

CHANEL

The Fragrance and Beauty business affirms its uniqueness through a promise: that of revealing the most unique beauty of each woman through her perfume, her make-up and her skincare products. This philosophy is largely inherited from Mademoiselle Chanel, who has always worked to assert her own independence and that of all women.

YOUR MISSIONS

Within the CRM & Data department within the Communication and Client Experience Direction (CEC) – reporting to the Head of Client Communication Strategy – you will contribute internationally to the CRM strategic definition and execution for CHANEL Fragrance & Beauty. 

In close collaboration with various teams such as international marketing, retail team, and other CEC touchpoints (media, social media, eBusiness), you will also serve as a key contact with CHANEL Artistic Direction. You will support Regions and key Markets in deploying their CRM strategy while considering various local specificities.

1) Client Communication Project Management, and Innovation: 

  • Drive continuous improvement in campaigns, encouraging teams to think innovatively. Propose fresh ideas to enhance relevance, particularly in dynamic Asian markets through Social CRM activations.

  • Develop activation strategies for key campaigns, ensuring alignment with client segmentation, operational efficiency, and insightful reporting.

  • Oversee deployment coordination, ensuring timely execution and availability of assets and guidelines.

  • Stay updated on CRM best practices and innovations, transforming trends into insights for briefs when relevant. 

    • 2) Global Vision, Local Insight, and Data-driven Approach:

  • Listen attentively to regional challenges and their competitive landscapes, enhancing the relevancy of your recommendations.

  • Collaborate closely with Client Intelligence team, leveraging CHANEL Fragrance and Beauty client data effectively,

  • Be an active and leading member in CHANEL Fragrance and Beauty Worldwide CRM community, sharing expertise and fostering close collaboration.

    • 3) Project and team management:

  • Lead and master dedicated projects and ensure excellence in the execution

  • Manage and empower intern and junior consultant

    • YOUR PROFILE

  • Possess 5 yearsof substantial experience in CRM.
  • Demonstrated ability to coordinate and motivate diverse stakeholders effectively towards shared project objectives.
  • Proficiency in utilizing data insights to inform strategic decision-making and shape CRM strategies.
  • Exhibit a high level of commitment to overcoming challenges and consistently delivering high-quality work.
  • Proven track record in project management, with a keen ability to adhere to deadlines and manage multiple tasks concurrently.
  • Strong interpersonal and communication skills, facilitating collaboration and teamwork within a professional environment.

    • THE CHANEL EXPERIENCE

  • At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

  • We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.

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    CRM PROJECT MANAGER - CDI (H/F)

    Entreprise:
    CHANEL
    Ville:
    Neuilly-sur-Seine
    Type de contrat: 
    Temps plein, CDI
    Catégories: 
    Project Manager, CRM Manager, CRM
    Diplôme: 
    Master
    Niveau de carrière: 
    Manager
    Publiée:
    30.03.2024
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