Service operations
• Accountable for the end-users and the site safety.
• Accountable for the safe working environment.
• Accountable for solving the complex technical issues that can not be solved by the maintenance technician by applying the correct break down correct analysis procedures.
• Accountable for performing first visits of unknown equipment coming from competitors or KONE.
• Responsible to evaluate and assist the supervisor with the Installation Maintenance handover.
• Accountable to communicate new technical issues found on the equipments that could cause call outs or safety hazards (and to create the linked sales leads)
• Responsible to actively identify any technical competence gap caused by new equipment in service (both from competitor and from new equipment) and communicate it to supervisor / technical helpdesk).
• Accountable to feedback any repair/adjust that could reduce call outs and actively communicate with Clinica Specialists, Clinica Analysts and Technical Helpdesk.
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Responsible for effectively planning his workload, in conjunction with the service supervisor.
• Accountable for raising sales lead to his supervisor.
• Accountable for very precise and timely reporting of the work done according to the process.
• Responsible for submitting time sheets based on the execution.
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition.
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organization and his supervisor.

Customer relationship management
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance.
• Accountable for managing the site environment during service operations.
• Accountable for identifying site risk, and communicate them to his supervisor.
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure.
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them.

Leadership / People management
• Responsible for regular update of his supervisor on all relevant information.
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training.
• Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.
• Responsible to spread the knowledge of Field Letters, new maintenance methodologies (ASG) and Express information.
• Accountable to give training/coaching to persons nominated by the supervisor(knowledge transfer).
• Actively communicate with Commissioners from installation teams

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