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Technicien logistique

Type de contrat

Permanent

Présentation de l'emploi

Job title of the line manager: Logistics Services Manager

Responsibilities:
To resolve physical and computer-based incidents reported by customers or company internal departments at all stages of goods flow, by investigation in conjunction with the department(s) concerned. This role may be assigned to Customer Services (the dedicated support department) or directly to operations.

Présentation de Daher

Avionneur, industriel, prestataire de services industriels et logisticien, Daher a réalisé un chiffre d’affaires de 1,65 milliard d’euros en 2023. Fort de son actionnariat familial, Daher est tourné vers l’innovation depuis sa création en 1863. Avec plus de 13 000 collaborateurs et des implantations dans 15 pays, principalement en Europe et en Amérique du Nord, Daher conçoit et développe des solutions à valeur ajoutée pour ses clients et partenaires aéronautiques et industriels.

Fiche de Poste

Scope of Activities

To carry out some or all of the following activities:

Be aware of all incidents reported using the dedicated software, which customers and all departments can use to record an incident and make a service request (service request error, component not received, component lost, etc.)

Process requests made by e-ticket or by e-mail to resolve internal or end-customer issues

Use SAP (PEA, PGI, PDA, EWM) to conduct analyses, and identify the most appropriate points of contact to conduct more detailed analyses and resolve the incidents concerned

Ask multiple departments - often by e-mail - for the information required to resolve incidents

Reduce the penalties that may be imposed on the company where incidents result from errors made by our departments

Monitor new procedures introduced by departments

Maintain communication with operations staff to ensure that internal processes are respected or, in the opposite case, to query non-compliance

Ensure you have all the knowledge of departments and logistics flows needed to analyze and resolve issues within the lead times set for incident resolution and closure

Ensure you have the ability to use all the information systems operated by all departments, and arrange training, if necessary

The activities are to be adapted for employees on work/study contracts (vocational training contracts, apprenticeship contracts, etc.) to remain consistent with their theory training.

Address and resolve QSE alerts raised by personnel

Ensure that your team has the skills required for their jobs (QSE training, accreditations, etc.)

Support QSE maturity development in your sector

Minimum of years

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