Service operations

* Responsible for safe working practices and carrying out the operations according to maintenance

and safety instructions to ensure safety of end-users and other employees

* Responsible for solving complex technical issues that THD has assigned to him/her 

* Responsible for performing first visits of new equipment coming from competitors or KONE when

requested by sales/supervisor

* Responsible for identifying any technical issues in equipment under maintenance that could cause

call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD

Manager

* Responsible for actively identifying any technical competence gaps to maintain new equipment in

service (both from competitor and from new equipment) and communicate it to Maintenance

Supervisor / Technical Helpdesk Manager

* Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and

actively communicate with Technical Helpdesk Manager.

* Contributes to the ongoing improvement of products, methods and safety by providing feedback to

THD Manager

* Responsible for effectively planning his/her workload, in conjunction with THD Manager

* Responsible for solving complex remote monitoring / alarm system issues that THD has assigned

to him/her

Customer relationship management

* Responsible for customer satisfaction through quality of service and through proactive and precise

on-site communication

* Accountable for maintaining excellent relationships with the customers and users present on site

by applying the service mindset

Leadership / People management

* Accountable for improving the competence of the Maintenance Technicians by explaining the root

causes and the solutions of the technical issues solved

* Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance

methodologies (ASG documents)

* Responsible for giving training/coaching to Maintenance Technicians nominated by the THD /

Maintenance Operations manager

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