Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Life at F5 is never dull. We are constantly identifying industry trends and disruptions, then innovating to get ahead of future customer needs—creating application services that help the world’s leading organizations deliver their critical business apps faster and with the highest levels of flexibility, security, performance, and support.
But our success isn’t driven solely by what we do. We also care deeply about how we do it. At F5, our culture is how we live, every single day. And it’s producing outstanding results—not only for our customers, but also for our employees. We understand that your life is about more than just work, so we’re committed to a culture that supports your whole life.
Position Summary
The System Reliability Engineer II role is responsible for the implementation and support of audio-visual systems onsite at F5 Tower and virtually throughout our global facilities. F5 Tower is a cutting-edge modern high-rise located in downtown Seattle with 200+ AV/IT systems. These systems include Zoom Rooms, video walls, digital signage, and large multi-purpose rooms with sophisticated AV signal routing, control systems, and digital signal processing. In this role, you will spend 60% of your time responding to production support and end user support, and 40% on planned work through agile delivery. This is an onsite role and does not support the ability to work remotely.
Primary Responsibilities
Bring the SRE approach for Availability, Reliability, Scalability, Disaster Recovery, Problem/Incident Management, and Performance of production services.
Evaluate, select and integrate 3rd party products in the support of new or existing services.
Provide technical leadership on large/complex systems and platform projects.
Build tooling to support the automation, management, and reliability of applicable systems.
Work as part of a team to continuously evaluate, troubleshoot, and improve existing systems.
Lead the system lifecycle from design and implementation, to turn-down and decommissioning.
Write documentation for peers and partners supporting applicable systems.
Lead communications efforts regarding both system issues/activities as well as blameless post-mortems with all partners.
Be part of the on-call rotations to provide 24/7 support.
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Knowledge, Skills and Abilities
Experience supporting a large scale of meeting rooms/AV systems. Experience Zoom Rooms, Crestron Control, Biamp DSP’s, Digital Signage.
Experience managing and deploying Mac OS and Windows upgrades/updates.
Experience working with and supporting Executive Leadership.
Experience supporting the technology needs for large events is a benefit.
Experience with phone systems (Zoom Phone), and O365 (Teams, SharePoint, OneDrive) is a benefit.
The ability to read construction and architectural blueprints is beneficial to this role.
Experience with basic network troubleshooting is required.
Strong ability to effectively multitask and prioritize work, balancing daily support responsibilities with multiple project/product driven activities.
Strong troubleshooting and problem solving skills
Strong ability to work with customers and business partners such as Customer Service and Product Management to turn business requirements into technical implementation.
Ability to work independently or as part of a team to deliver features on agreed upon timelines.
Qualifications
Bachelor’s Degree in computer science or related field and 3+ years of experience or equivalent combination of education and experience
Minimum 2 years in an enterprise-level system engineering or reliability engineering role
Strong base knowledge of operating systems, networking basics, and security best-practices.
Working knowledge of Agile delivery and DevOps principles
Familiarity with IT governance methodologies (ITIL, COBIT, MOF, etc.)
Working knowledge of security standard methodologies
Technical certification(s) desired
