Organization & Role

Responsibilities

Provide technical support to customers and field team either on-site or through phone or email.

Install new test systems and upgrades, including options and S/W upgrades

Troubleshoot and repair systems at customer site

Provide remote assistance for troubleshooting and repair

Participate in cost reduction and productivity improvement programs

Participate and provide assistance to peers on call services where necessary

Must be able to travel frequently and on short notice.

Basic Qualifications & Skills

Education

Associate Degree (AS)/Technical school in Electronics/Mechatronics

Diploma in Electronics/Mechatronics or equivalent educational background

2 years working experience in a customer support environment, ideally in ATE

MS OS + Office 365 knowledge

Debug of device test programs at basic level

Solid and structured approach to problem solving

Self-driven in pursuing technical knowledge needed for the job

Fluent in English and French

Car driving license

Service Engineer 2