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Service Delivery Manager – IT Infrastructure

Unleash Your Potential at L'Oréal's Beauty Tech!

For more than a century, L’Oréal has devoted itself solely to one business: Beauty. Present in countries across five continents and with € billion consolidated sales, L'Oréal is the global industry leader.With global beauty brands across four divisions, L’Oréal offers  beauty for each  covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Aēsop in , the Group continues to expand its portfolio through targeted acquisitions as part of its drive to  create the future of beauty .

Today, L’Oréal includes more than  , tech positions and is constantly growing. Beauty Tech ischanging the game and leading the shifttowardsnew consumerrealities and a digital disruption.  Championing  Beauty Tech , we invent the beauty of the future while becoming the company of the future.

Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit  diverse ,  innovative,  skilled  and  passionate  minds in different tech domains such as  Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps,  Applications  and Infrastructure.

YOUR FUTURE TEAM

L’Oréal Tech Infrastructure team of + employees worldwide is proud to manage and secure the L’Oréal IT foundations, supporting L’Oréal Business in all dimensions and geographies. We deliver key services to L’Oréal People (Modern Workplace), Applications (Cloud Platforms) and Cybersecurity (Identity) while acting for L’Oréal for the Future ambition.
You’ll be the Infrastructure SDM dedicated to the Operations and Finance business domain. This scope covers all group factories, warehouses and fulfillment centers.

What a day in the life of the  team looks like: 

  • Become the primary interface at Infrastructure with Operations & Finance applications SDMs at Group level
  • Coordinate all Infrastructure SDMs in charge of technical delivery
  • Publish the Infrastructure service catalog
  • Monitor and report on SLAs & KPIs
  • You will be the  named Infrastructure partner of key IT Business domain Ops & Fin  for their service activities (handling service requests, change, incidents and problem management)
  • You will  publish and maintain the Infrastructure service catalog  for Ops & Fin domain. As such, you’ll also identify new services to be created.
  • You’ll  define and manage the support services  and  supervise its functioning  (KPIs, SLAs, performance) in collaboration with Technological domains SDMs and their MSPs (Network, Identity, Cloud, Digital Workplace, Endpoints, Helpdesk)
  • You will  coordinate the different experts  needed in order to  deal with incidents and service requests  from level and . As such, you’ll be  the escalation contact on the Ops & Fin domain  for Infrastructure services.
  • You’ll contribute to Major Incident Management, handling crisis and helping on the root cause identification with your knowledge of services delivered and business context
  • THIS IS WHAT YOU WILL NEED TO SUCCEED!

    First and foremost , we love people that are curious, collaborative, eager to have an impact, proactive and who value innovation, autonomy, and team spirit.

    Secondly,  in this specific position, it will be important for you to have:

  • Strong Infrastructure background ( to years experience) , to ensure consistency of the service delivered 
  • ITIL certification
  • Good communication skills, service and team spirit to federate people and bring solutions that will help the business
  • Previous experience on IT services within an operations/industries business (factories, supply chain,…) is a plus
  • LET US GIVE YOU  OTHER REASONS TO JOIN US!

    Joining L'Oréal means joining a company that:

  • Invests in Tech and positions its Tech teams at the  heart of its digital transformation strategy .
  • Allows its employees to have a  real impact , to t est their  i deas , to  innovate and to  bu ild our future .
  • Offers a  Hybrid Work Policy : Days in Office, Days Work from Home
  • Provides many benefits:  VIP  staff shop  offering our products at a preferential rate, a company restaurant & gym, % reimbursement of transportation subscription, a work council offering lots of employee discounts (social & cultural activities, holiday vouchers etc.) and much more! 
  • Provides  a powerful and innovative HR policy : dynamic mobility policy, significant investment in employee training, regular re-evaluation of remuneration, numerous innovative HR measures: Time Savings Account, paternity leave, Citizen Day, etc.
  • Delivers a n Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices.  The beauty we find in our differences gives us the freedom to go beyond.  That’s  the beauty of L’Oréal.
  • GOOD TO KNOW: THE RECRUITMENT PROCESS 

  • Interview with HR
  • Interview with the hiring manager
  • Interview with the business leader
  • We will be delighted to exchange with you!

    Want to learn more about L’Oréal Beauty Tech?  C

  • Puedes inscribirte en un máximo de tres ofertas en un período de días.
  • No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.
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    Service Delivery Manager – IT Infrastructure

    Entreprise:
    L'Oréal
    Ville:
    Clichy
    Type de contrat: 
    CDI, Temps plein
    Catégories: 
    Informatique, Service Delivery Manager
    Niveau de carrière: 
    Manager
    Publiée:
    08.02.2024
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