Being part of the Enterprise IT department in Schneider Digital global function as a Senior Business Analyst, your role will be to drive an effective and efficient support process in close collaboration with Schneider Digital and our vendors to the benefit of our business stakeholders. Your scope will cover multiple countries across Europe, an you will be serve front offices on their ERP needs by managing the IT demands in accordance with the overall Schneider Digital strategy. You will ensure local involvement as well as local adoption of the solution and provide functional specifications for change requests for run activities and PS module deployment projects including customizing specifications. It will be crucial to establish good relationships with key stakeholders and users within your scope. Your key responsibilities as a Senior Business Analyst : Operations Ensure operational stability as well as operational efficiency across the support model Drive an effective support process Accountable for critical incidents management Manage operational and functional lifecycle of IT subject in a perspective of end-to-end business processes Enhancements Follow and manage local project or enhancement realization. Clarifies needs expressed by users, do a first validation of request (looks for alternative on standard solution, verify compatibility with core process and solution). Transforms the user request into a demand understandable by solution partner (i.e. functional specification) Follow up on quality and test of final solution both with vendor/solution and business partner Local and Global Projects Deliver local and global projects within the Sub DevOps scope (Sales) Prioritisation of projects and activities to fit Schneider Digital priorities, taking input from the various Zones Manage and challenge project demands from business, ensure they are driven forward either by use of suppliers or other Schneider Digital teams Work closely with global capabilities owners Follows up and understand new evolutions within perimeter to be promote re-use of functionality available, communicate on change information's Supplier management Be the contact person for Partners within Front Office activities Stakeholder management Be an integral part of the business, establishes sound relationship to functional key users and other key stakeholders (e.g. senior management, site mgt.) Ensures that business needs are correctly considered by other teams/partners follow up realization, provide regular report on demand Setup regular Service Follow up meeting with Business Provide information about new evolutions/projects/enhancements Follow up action plan to address issues and business needs Your profile and background Education: Academic degree from a technical university, an MBA, or an engineer degree in information systems management Certifications: SAP Project and Services (PS) - not mandatory but a real advantage Job Related Experience: Minimum 3-5 years of hands-on experience with SAP system in a fast-moving, highly-critical, enterprise application environment Solid understanding of ITIL best practices Significant experience and knowledge of systems design, test, and implementation Technical Skills: Skills with SAP ECC/S/4 Hana Broad IT knowledge and experience Solid knowledge and understanding of ITIL best practice and can convert this into improvements for daily operations Coordination of resources, leading small teams Previous experience from similar industries is an advantage Soft Skills: Self-driven with a can-do attitude. Ability to build strong relationships with internal teams in Schneider Digital and business as well as with external partners Excellent Communication skills, professional courtesy, keeps calm Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources Has experience working with others on a global basis Language: Fluent in French and English (written and verbal) We offer you : Our offer includes attractive remuneration and goes well beyond. We offer you competitive social benefits, a working environment conducive to your professional development, quality support during your integration and throughout the different stages of your life (training, career opportunities, parenthood, flexibility, etc.), in an environment where it is pleasant to work. Pourquoi nous? Schneider Electric est la référence en matière de transformation numérique de la gestion de l'énergie et de l'automatisation. Nos technologies permettent au monde d'utiliser l'énergie de manière sûre, efficace et durable. Nous nous efforçons de promouvoir une économie mondiale à la fois viable sur le plan écologique et hautement productive. 25,7 milliards d'euros de chiffre d'affaires global + employés dans plus de pays 45 % du chiffre d'affaires de l'IdO 5 % du chiffre d'affaires consacré à la R&D Vous devez soumettre une demande en ligne pour que votre profil soit pris en considération pour un poste chez nous. Ce poste sera visible juqu'à ce qu'il soit pourvu.