If you're someone who thrives on perpetual curiosity, constantly seeking growth opportunities, and isn't afraid to challenge conventions, then you're exactly who we're looking for. Join us in our unwavering quest for improvement. With an entrepreneurial spirit driving us forward and a team of over 115,000 inquisitive and bold minds, we're immersed to make a substantial impact beyond mere profit margins. We're passionate about digital innovation, translating dreams into tangible realities, and revolutionizing the very essence of how businesses operate.

Embark on an exciting journey as a RALLY Production Support Engineer, where you'll be responsible for crafting impeccably functional code, ensuring optimal performance, and promptly responding to requests, all while adhering to Agile Methodology. You'll leverage your comprehensive understanding of business use cases to devise strategic solutions, collaborating closely with stakeholders to address real-time challenges and meet client expectations.

Your responsibilities:

• Utilize Rally and 3rdparty applications and coordination with globally distributed tech team tosolve tech-based app’s issues.
• Responsible for following the internal processes to the ‘T´
• Document the transition internally to the geographically distributed team
• Responsible for resolving tickets within SLA
• Reporting to leads outside of the local region and participate in preparing/presenting status reports
• Responsible for programming, conducting code reviews, and testing softwares as needed, ensuring quality of deliverables
• Assistance in documentation - KEDB - Recovery & Resolution procedures.
• Analyzing business functions and data discrepancies
• Execute various forms of testing – unit, system, regression, integration, performance, volume.
• Participation in scaling the team by training others on RALLY & RDB

Job Requirements:

• Bachelors or master’s in engineering or mathematics is preferred
• Hands-on experience in RALLY, RDB on VAX/VMS or OpenVMS environments
• Experience in code management and versioning methodologies
  
• Deep knowledge of advanced troubleshooting & scripting skills (Debugging & scripting skills required)
• Technical understanding of products/services and/or ecosystem being supported
  
• Flexible to work in Maintenance/Support Development Projects
• Excellent written and verbal communication skills both in French and English
• Required to have superior customer service mindset and ability to multi-task
• On-call responsibility on a rotation basis is required

What We Offer:

• Flexibility of working remotely.
• Competitive compensation package along with comprehensive benefits to support your personal and professional growth.
• Dynamic environment where your skills are valued and nurtured.
• With access to cutting-edge technologies and a supportive team, you'll have the opportunity to make a real impact on the world's biggest brands.

 Location: France (preferable) & Europe - Remote

Remote Working: Fully Remote