RALLY Production Support Engineer Consultant
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a leading global professional business consulting services company who is seeking to onboard a RALLY Production Support Engineer Consultant. In this role, you will be responsible for crafting clean, functional code and ensuring high performance and responsiveness to requests using Agile Methodology.
Position: RALLY Production Support Engineer Consultant
Location: Remote/work from home from anywhere in Portugal, Romania, Hungary, Germany, Ireland or France
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Follow the internal processes to the ‘T.’
- Document the transition and transition internally to the geographically distributed team
- From steady state: on a day-day basis resolve tickets within SLA, in doing do collaborate with the geographically distributed teams to achieve better efficiency and productivity by taking advantage of work that can be done across time-zones
- Be absolutely client experience focused and have a passion to identify opportunities to continuously improve our services
- Report to Leads outside of the local region and participate in preparing/presenting status reports
- Program, conduct code reviews, and test software as needed, ensuring quality of deliverables
- Assist in Documentation - KEDB - Recovery & Resolution procedures
- Analyze business functions and data discrepancies
- Communicate effectively with global team members and business users at all levels
- Take an on-call responsibility on a rotation basis with colleagues once the candidate is up to speed
- Work would be in Energy and manufacturing functional area
- Flexible to work in Maintenance/Support Development Projects
- Execute various forms of testing – unit, system, regression, integration, performance, volume
- Experience in code management and versioning methodologies
- Participate in scaling the team by training others on RALLY & RDB
REQUIREMENTS:
- Professional English and French language skills
- Bachelors or master’s in engineering or mathematics is preferred
- Excellent written and verbal communication skills
- An end to end understanding of business use cases
- Ability to transform them into an effective and strategic solution
- Ability to take on a job without much legal support
Preferred qualifications:
- Experience in RALLY and RDB on VAX/VMS or OpenVMS environment
- Open to learn and work on 3rd party applications and coordination with globally distributed tech team to solve other tech-based app’s issues
- Superior customer service mindset
- Advanced troubleshooting& scripting skills (Debugging & scripting skills required)
- Hands-on experience in RALLY, RDB
- Good to have knowledge of Production support activities (added advantage)
- Ability to analyze data
- The ability to communicate, friendly and cultural behavior during customer contact.
- Strong customer focus
- Willingness and ability to multi-task
- Willingness to learn the Product/Platform and associated technologies
- Ability to be learn and apply new processes and tools
- Technical understanding of products/services and/or ecosystem being supported
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Opportunities to grow within the company
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
