Project Manager - Onboarding
Sparteo - Suite of Solutions for Web Publishers
Since 2016, we have been offering cutting-edge adtech solutions to help publishers generate more value on their websites. How? Thanks to our dedicated and passionate teams! We are committed to providing them with all the means necessary to contribute to realizing ours and our clients' ambitions.
Since the inception of Sparteo, four solutions have already been launched: Viously for video, Voxeus for audio, Actirise for display, and FastCMP our consent management platform.
Discover our history, our products, and our culture on our website!
Your Job
This role entails training and guiding customers in effectively utilizing the service, managing a dedicated customer portfolio, and actively listening to and addressing customer needs.
- Lead project management and ensure smooth onboarding processes (from contract signing, through the 30-day trial period, to handover to Customer Success Managers).
- Generate detailed progress reports to highlight product performance at publishers and produce tracking reports.
- Collaborate closely with cross-functional teams (sales, integration, CSM) to ensure the success of each onboarding, demonstrating proactive communication and problem-solving skills.
- Serve as the primary point of contact for clients until the adoption of Sparteo's solutions.
- Facilitate a seamless transition to Customer Success Managers upon successful completion of the trial period.
Your profile for this job
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Excellent presentation, written and verbal communication skills ( Proficiency in French, along with full proficiency in English (C1 level required), plus if spanish or Italian)
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You have a strong customer orientation, with a commitment to ensuring long-term customer satisfaction and success.
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You demonstrate autonomy and effective collaboration with internal and external teams
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Effective listening and learning capacity is mandatory
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Ability to work independently and proactively in a very fast changing environment
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Demonstrate appetite to understand a situation in-depth, finding the underlying issue, and resolving it
Your mind set to share our adventure
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You want to make an impact and move things forward collectively. Does hearing phrases like "Yes, but we've been doing it this way for years..." make your hair stand on end? We feel the same way: progress is made by questioning what already exists.
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You solve problems pragmatically and analytically.
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You're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you.
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Your ability to listen encourages you to challenge and improve yourself on an ongoing basis.
Our working conditions
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A convivial and flexible working environment, with our telecommuting culture integrated into the company's organization.
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A friendly and small-sized team that you can find in our offices near Lille or in Paris.
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Social gatherings and company events organized throughout the year.
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Sparteo is experiencing significant growth both in terms of business and workforce, especially internationally.
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Additional benefits include an advantageous compensation system with non-taxable and non-mandatory overtime hours, as well as a Swile restaurant ticket card.
Ready to join Team Sparteo? Send us your CV and continue the recruitment process!
Here are the stages in our recruitment process
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Discussions about your driving forces, your ambitions and our Sparteo mindset
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Analytical and business logic tests
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Discussions with one or more members of the Sparteo team, including your future manager
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Taking up references
Our recruitment process is mainly conducted by videoconference; however, certain stages may require a face-to-face meeting.
