Lead IT Project & Programme Manager
Wolters Kluwer Enablon is the software leader in integrated risk management (IRM), operational risk management (ORM) and environmental, health, safety, sustainability and quality (EHSSQ) with millions of users in 160 countries. Enablon and its more than 80 worldwide partners have driven innovation with its Fortune 100 customer base through industry events, executive engagement, customer innovation challenges, user groups, and customer workshops. Enablon’s mission is to help create a better world by making organizations responsible, productive, and safe through innovative technology.
As a Lead Project & Programme Manager ,youwill be responsible for implementing enterprise-wide software solutions for many of the world’s largest companies. Within our Professional Services Organization, the successful candidate will work closely with analysts, product managers, key account executives and customer project teams to ensure the successful delivery of our solutions.
The ideal candidate will have strong experience in project management and implementation of software solutions for large enterprises. We are seeking passionate and enthusiastic individuals with excellent communication and organizational skills and a strong sense of customer care.
Responsibilities
Lead client service delivery
Manage multiple projects simultaneously
Manage a small Professional Services team
Work with Enablon teams to acquire and board staff
Drive/improve services quality and client satisfaction
Identify and manage risks
Understanding of the contractual framework
Facilitate communication between different departments, actors and clients
Resolve conflicts, escalations
Maintain client relationships, be personable
Support sales cycle to position services
Produce well defined project implementation proposals
Manage expectations and help manage to "zero surprises"
Anticipate project and account needs (proactive as opposed to reactive)
Ensure high quality Project deliverables and the proper implementation of QA plans
Make sure all projects follow prescribed methodology and maintain proper project deliverables
Participate in the account planning meetings
Act as a point of contact for PS services
About you
At least 10 years of professional experience working on software or integration projects
At least 7 years of project management and implementation of software solutions for large enterprises
At least 2 years in leadership of a small services team
Proven ability to build lasting relationships with clients/partners
Some experience in sales of professional services
A proven track record for project planning, delivery, control and completion
Other Knowledge, Skills, Abilities or Certifications:
PMI, Prince2 or equivalent certification
Demonstrate excellent verbal and written communication
Able to effectively present in front of large internal or external groups
Experience managing multi-million-dollar projects in a fast-paced environment
Detail-oriented, self-motivated and highly organized with solid problem-solving skills
Leadership: Models good leadership while mentoring others to develop as leaders and develop as a team; manages the process of innovative change.
Teamwork: Motivates the team to work efficiently together and acknowledges each team member’s contributions while celebrating team success. This includes working with team members in remote offices or through virtual environments.
