As Junior IT Facilities / Helpdesk Level 2 Engineer, you will join the infrastructure operations team supporting the IT environments of the European Parliament in Strasbourg.

You will participate in the daily operations of IT rooms and provide Level 2 operational support activities, ensuring operational continuity and efficient incident resolution.

Your responsibilities will include:

### ++IT Facilities Activities++

* Support day-to-day operations within Data Centers and IT rooms
* Assist with hardware installation, cabling and equipment moves
* Follow asset lifecycle processes (installation, relocation, decommissioning)
* Maintain asset inventory and CMDB information
* Participate in rack organization and cabling management
* Support capacity monitoring (rack space, power and cooling)
* Ensure documentation is updated (procedures, inventories, rack layouts)

### ++Helpdesk Level 2 / Operations Activities++

* Handle and resolve Level 2 incidents and service requests
* Perform first analysis, troubleshooting and escalation of infrastructure incidents
* Monitor operational alerts and follow-up on incidents impacting production services
* Support daily operations related to Windows infrastructure, DNS and Active Directory environments
* Participate in incident management, troubleshooting and PIR activities
* Coordinate with infrastructure and support teams during operational incidents
* Follow operational procedures, change management and escalation processes
* Participate in service monitoring, reporting and operational follow-up
* Contribute to service continuity and platform stability within the European Parliament environment

++Profile++
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* Junior profile with first experience or internship in IT support, infrastructure or facilities
* Good motivation to learn infrastructure and operational activities
* Organized and rigorous mindset
* Customer-oriented and good communication skills
* Ability to work in operational and sometimes stressful environments
* Autonomous and proactive attitude
* Willingness to work in an international and operational environment

++Technical Skills++
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Nice to have knowledge or interest in:

* Windows Server environments
* Active Directory and DNS fundamentals
* IT monitoring and supervision tools
* Ticketing and incident management tools (ServiceNow is a plus)
* Basic networking knowledge
* Structured cabling and hardware handling
* CMDB / asset inventory management
* Operational support processes and troubleshooting methodologies
* Infrastructure environments (Data Center, virtualization or enterprise IT operations)

++Languages++
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* French: mandatory
* English: good knowledge

++Additional Information++
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* Full onsite presence in Strasbourg
* European Parliament environment
* International and multicultural context

**Why Cronos Group?**

**We'll propose you:**

* An attractive salary package
* A good work-life balance environment
* The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
* The opportunity to develop your skills thanks to tailor-made training courses according to your needs
* A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!