Inside Sales Capability Center Commercial Operations Analyst
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Inside Sales Capability Center (“ISCC”) Commercial Operations Analyst is a key player on the team responsible for driving the expansion and enablement of Inside Sales and Customer Success capabilities across Iron Mountain’s sales teams around the world.
This analyst role is an opportunity to play a critical part within a new global team. You will develop relationships with ISCC leadership and Sales teams across markets, collaborating with them to implement or improve their Inside Sales and Customer Success capabilities.
What you will do
Work with the Global ISCC Director to compile sales best practices into repeatable “playbook” content, including role definitions, hiring guidelines, onboarding programming, sales information & reporting systems, engagement model, and other key resources
Support the ISCC Enablement Manager to develop, enhance, and maintain training and onboarding content for Inside Sales, Customer Success, and Lead Gen (SDR) roles. This includes supporting the planning & content creation for new and experienced desk-based reps training programs
Monitor, track, and report standard KPIs across all global desk-based sales teams
Monitor, track, and report feedback on desk-based sales training effectiveness
Identify performance improvement opportunities and work with local markets to improve desk-based sales team performance, adhere to IRM desk-based sales standards, and achieve performance targets
Support the Global ISCC Director and local markets on ad hoc tasks as needed
What you will bring to the role
Bachelor’s degree preferred, or equivalent experience
Experience (3+ years) in customer-facing roles in inside sales or sales operations with a demonstrated knowledge of best practices and methodologies in these areas
Experience generating impactful business insights from complex datasets
Experience supporting change management initiatives with established approaches
Experience within Iron Mountain (preferred) or similar industry
Strong written and oral communication skills
Collaborative team mindset while being self-motivated and driven to complete tasks and objectives with minimal direction
The ability to influence stakeholders and motivate others to action
Excellent understanding of standard business practices related to Inside Sales processes and systems
High-level of professionalism, assertiveness, creativeness and strong organizational and management skills
Excellent written, oral and presentation skills
Fluency in data analytics, including Excel, Alteryx, Tableau, and Salesforce
What we offer
Be part of an ever evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
The possibility of working from home.
#LI-Remote
Category: Sales (SL)