AXA Group Operations is an IT company delivering services to AXA Group, to its banking and insurance business companies.
The mission of AXA is to empower people to live a better life. We have to move from a perceived payer of claims to a strong partner in life for our customers. Thus, our role as Group Operations must be to support and to empower all AXA teams in the best way to achieve together this meaningful aspiration. Our mission is to shape, build and maintain the IT solutions of AXA Group to sustain business development, reduce time to market, & generate savings.
We develop and operate transverse business solutions at an international scale. Working for different companies of the AXA group, AXA Group Operations has a worldwide action field with offices in several countries.
ABOUT THE JOB :
You will join a team of IT professionals involved in the delivery and maintenance activities performed by the shared services team of and for the AXA Group.
The function will be integrated in the product support teams , working closely with the local and global teams covering:
Management of systems, database and network
Application maintenance and support
IPC process management
Project management
QoS and governance
The main activities addressed by the teams include:
IT Infrastructure support for AXA Business and Development teams
Technical activities:
Production support and IT Service delivery
Support development & maintenance of AXA Applications
These teams oversee the project life cycle, from studies to the final delivery and solution maintenance. The most powerful levers to achieve this can be summarized as Innovation and Execution that will drive the Operations teams:
Innovation: To create and provide the prerequisites and opportunities for all AXA teams to develop leading innovative solutions for the needs of our current and future customers
Execution: To create an environment which allows our teams all over the world to bring their ideas to reality and make our strong promise to the customers happen
Our concrete goals are:
Reinforce and realize our value creation for the global AXA organization.
Support and foster innovation across AXA in a close alignment and teaming with group business and innovation teams.
Embed simplicity and empowerment in our day to day working as well to ensure that we contribute strongly to AXA’s mission and strategy.
MISSIONS :
As an Infrastructure Engineer Expert - File Transfer , you will join an existing technical team, this role will require :
To be fully responsible for transverse Managed File Transfer platforms
Installation, upgrades, maintenance of the platforms
Production monitoring and resolution of technical incidents
Administration of internal and external data transfers, in connection to various partners
Customer support for the implementation of transfers, with support to the client for the resolution of application incidents
Support file transfer for production, prioritizing activities
Construction of scripts and follow-up of file transfers executions
Application monitoring and reporting
Analyze and prepare accurate documentation for production.
Incident, Problem and Change Management support, in an enterprise environment, providing 3rd level support
Improvement and extension of operational system stability and performance
Creation and improvement of operational guidelines, implementation guidelines and work instructions and necessary documentation
Implementation of Standard Work Requests (based on AXA-Services standards, using ServiceNow)
Troubleshooting incidents in the scope of the technical areas
Develop scripts for automation and batches, in close collaboration with development teams.
Creating scripts according to internal AXA standards and procedures.
Ability to support and monitor services on production servers.
Technical writing of the proper documentation according to internal regulations
Votre Profil
PROFILE : (English and French Mandatory)
Technical Skills :
Managed FileTransfer solutions knowledge and experience
Axway Synchrony Platform management and working experience: Gateway XFB , Integrator, PassPort , Sentinel, Composer, Interpel, CFT
Stonebranch Universal Agent management and working experience: UDM (Data Mover), UEM (Event Monitor), UCMD (Command Manager)
Common file transfer protocols and tools management: SFTP and PeSIT
Experience with technologies as: Networking (TCP/IP) and experience in Shell scripting (scripting knowledge in PowerShell, Shell, Perl, PHP, Python)
Working experience in managing Linux/Windows admin tools and services
Knowledge in virtualization technologies (as VMware) and in Cloud environments (as Azure and AWS).
ServiceNow use as experienced user
ITIL / IPC knowledge.
Nice to Have:
Swift File-Act, Swift FIN financial protocols knowledge
TWS scheduling management
EGEN for job construction
Non-Technical Skills:
Able to work in a global team and in a multiple cultural environment
Experience in working alongside internal and external providers, in an international context
Able to follow change management procedures and internal guideline
Proactivity and results orientation
Strong tracking, coordination and planning skills
Ability to identify and implement process and/or application improvements
Strong analytical and problem-solving skills
Must be able to work on multiple simultaneous tasks with limited supervision. Ability to work effectively under pressure.
Quick learner, motivated self-starter with a demonstrated ability to learn new technologies quickly
Excellent customer service, interpersonal, communication and team collaboration skills
Flexibility in the working schedule is required (including overtime or weekend/holiday)
On-call permanency could be required
A propos d'AXA
Would youlike to wake up every day driven and inspired by our noble mission and to worktogether as one global team to empower people to live a better life? Hereat AXA we strive to lead the transformation of our industry. We are looking fortalented individuals who come from varied backgrounds, think differently andwant to be part of this exciting transformation by challenging the status quoso we can push AXA - a leading global brand and one of the most innovativecompanies in our industry - onto even greater things.
In afast-evolving world and with a presence in 64 countries, our 166,000 employeesand exclusive distributors anticipate change to offer services and solutionstailored to the current and future needs of our 103 million customers.
A propos de notre entité
At AXA, welead an HR policy that encourages diversity, maintains your professional andprivate life balance and accelerates the skills and career development:promotion of diversity, remuneration policy, training device, ... Discovereverything that makes AXA an employer of choice.
Whateveryour job is, we strive to offer you career opportunities. Our goal is todevelop your skills to support the transformation of our changing business.
