About the Opportunity

- This role is engineer assigned to provide dedicated, white-glove IT support to executive leadership, including Presidents, Board Members, Chiefs of Staff, and Executive Assistants. The engineer will serve as the Single Point of Contact (SPOC) for all IT-related issues and requests, ensuring seamless, confidential, and high-priority support aligned with executive productivity and business continuity needs.

Role \& Responsibilities

- Provide on-site and remote white-glove IT support to executive stakeholders.

- Own end-to-end incident and service request management, coordinating with internal IT, cybersecurity, infrastructure teams, and external vendors.

- Support Apple devices (MacBook, iPhone, iPad) and Windows devices (Laptops, Surface) including setup, troubleshooting, OS updates, configuration, and replacement coordination.

- Deliver Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, Office apps, and collaboration services.

- Offer personalized concierge services with rapid response, proactive support, and technology advisory for executive productivity.

- Support executive and leadership events including financial result announcements, Town Halls, and Viva Engage events --- including AV coordination, rehearsals, backup equipment, and failover planning.

- Provide remote travel support for executives, coordinating with local Danone IT teams during international and extended overseas stays.

- Manage major incidents impacting executives with priority handling, escalation, and stakeholder coordination.

- Adhere to service coverage: Monday--Friday 08:00--19:00 CET; off-hours/weekends/bank holidays 09:00--17:00 CET (remote on-call); post-primary support 24x7.

Skills \& Qualifications

Must-Have

- Proven experience supporting executive-level stakeholders with high confidentiality and responsiveness.

- Hands-on experience with Apple and Windows devices, including setup, troubleshooting, and configuration.

- Proficiency with Microsoft 365 suite: Outlook, Teams, OneDrive, SharePoint, Office apps.

- Experience supporting collaboration platforms including Viva Engage and Teams Town Halls.

- Ability to coordinate with cross-functional IT teams, cybersecurity, and external vendors.

- Availability to provide on-call support during off-hours, weekends, and bank holidays as required.

- Willingness to undergo Danone's security screening and provide required documentation (legal name, contact, email, photo ID).

Preferred

- Experience supporting global executives during international travel.

- Familiarity with AV coordination and event technical support for high-stakes corporate events.

- Knowledge of Danone's security, privacy, and compliance policies (to be provided in writing).

Benefits \& Culture Highlights

- Dedicated 24x7 support coverage (with defined exceptions for night support).

- Access to all required tools, systems, devices, and administrative permissions provided by Danone.

- Opportunity to work directly with C-suite and executive leadership in a high-impact, confidential support role.

- Flexible support model with emphasis on executive satisfaction, responsiveness, and business impact mitigation (no formal SLAs, delivered on ASAP/Best Effort basis).