Director Business Solutions and Development
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So, what exactly does a TaskUs Director of Business Solution & Development do? Well, in every instance, your role revolves around bolstering the operations of today's fastest-growing companies. Each campaign presents a unique challenge, yet ultimately proves rewarding as you oversee the growth of your team. Beyond ensuring client success, you'll directly influence the growth, evolution, and innovation of the business through strategic initiatives. Witnessing firsthand the company's annual revenue goals flourish year after year becomes part of your impact. We aim to cultivate a cadre of top-tier Business Solutions executives dedicated to delivering a world-class approach while upholding our core values. Our organizational culture is robust and firmly rooted in these values.
We seek individuals who excel in relationship building and consistently deliver value in complex solution environments. You thrive on tackling intricate problems and fostering organic growth, dedicating your time to crafting solutions and devising strategies. Your passion lies in enhancing overall business performance through transformative approaches. Upholding prestigious customer care, back-office support, and consulting services is paramount to you. Accountability drives you, as you strive to drive results by providing foundational solution frameworks to new and existing business opportunities, thereby boosting company profitability. Leading the charge within your geographical area, you spearhead the creation of comprehensive and innovative solutions for some of the world's most disruptive companies.
Responsibilities:
Consultative solution-selling, providing solutions, leveraging TaskUs services, to complex prospect/client issues that drive mutually positive business outcomes
Work cohesively with Global Sales and Client Services teams mapped to campaigns and co-own responsibility for driving successful business growth
Support all stages of the proposal process maintaining solutions control and guiding internal teams to collaborate by pulling together all critical & key pieces of the solution to finalize a proposal to exceed client expectations.
A solution expert will liaise with extended teams (all functions) to build a comprehensive & multi-dimensional solution proposal Partner with Sales & Client Services leaders to build the solution design
Possess an in-depth understanding of TaskUs’ services and differentiation of all service lines.
Periodic cadence with Sales & CS leaders to review Pipeline status & push the needed solution.
Periodic focused discussion with vertical leaders in BD & CS to contribute and support vertical & growth strategy
Be involved in all key RFPs and proactive proposals to provide & design insight into proposal strategy
Solution design strategy & approach across markets covering Europe and verticals (FinTech, HealthTech, HiTech, Retail + eCommerce, Social Media, Media and Entertainment and On-Demand Travel + Transportation).
Requirements:
Minimum 10 years of progressive experience in the BPO industry, with a significant focus on both outsourced and in-house operations.
Demonstrated success in leading teams to develop and implement innovative business solutions tailored to diverse client needs, with a particular emphasis on geo-based strategies.
Proven track record of driving digital transformation initiatives within the BPO sector, enhancing operational efficiency and client satisfaction.
Comprehensive understanding of the geographical regions supported by the solutions, including market dynamics, cultural nuances, and regulatory frameworks.
Previous experience in management roles, overseeing functions such as Operations, Client Services, Workforce Management, Quality Assurance, Training, Recruitment, and Business Intelligence.
Ability to effectively articulate TaskUs capabilities and value proposition to both existing and prospective clients, contributing to business growth and client retention.
Preference for candidates with experience in non-metro/Tier 2/3 markets, demonstrating adaptability and strategic thinking in diverse business environments.
Willingness to travel up to 30% of the time for client presentations and solution implementations, as necessary.
Exceptional decision-making abilities, strategic planning skills, and a strong sense of organization to drive successful project outcomes.
Proven expertise in fostering teamwork, cultivating stakeholder relationships, and promoting a collaborative work culture.
Meticulous attention to detail and a commitment to adhering to established processes and standards, ensuring consistency and quality in all deliverables.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .
