DIGITAL LEARNING AND COMMUNITY MANAGER Fragrance & Beauty Europe (H/F)
At CHANEL, we are committed to creating an inclusive Learning culture that fosters personal growth and contributes to collective progress. We believe that the uniqueness of each individual enhances the diversity, complementarity and effectiveness of our teams. The importance of Digital is rapidly growing – in business and in client connection. The client journey connects on and off line, and our boutiques integrates connected devices and a digital-in-store strategy mirroring the client practices and expectations.
In this context, Digital Learning has become a key component to sustain the impact of all the transformations business is leading and Learning is supporting : mobile first, learning anytime, anywhere, on any device. Mobile learning solutions improve adoption, expand global reach, improve efficiency, and engage users better.
Reporting to the Learning Fragrance & Beauty Europe Department, you will be responsible for Digital Learning & Community Management. You will be assisted by an intern to support you in your work.
Your role consists in sustaining this profound transformation of learning methods by animating the European DLM (Digital Learning Management) community, while nourishing the digital learning appetite of our learners through compelling content in line with the pace and priorities of the business.
WHAT IMPACT YOU CAN CREATE AT CHANEL
Support the transformation of learning strategy and support Digital Learning Innovation
Serve as the 'Digital Learning' reference: determine the strategy, liaise with providers & stakeholders for platform improvements, actively participate in digital committees,
Enhance the existing e-learning experience with new features and innovative learning formats (immersive experiences, AI, etc.), design Blended Learning paths and ensure their understanding/visibility/communication
Anchor the digital Learning routine for our wholesale learners
Generate transversality with the Learning Europe W&FJ and F&B teams and maintain a strong collaboration with the Global Retail Learning team
Contribute to the improvement of tracking KPIs for digital learning activities, ensuring regular reporting and dissemination of results to stakeholders
Promote and Diversify digital Learning solutions through a regular watch and awareness on Learning innovation methods and tools
Learning content design
Breaking traditional Learning methods by introducing learning experience solutions based on adaptative Learning and Blended Learning : adaptative learning allows employees to learn at their own pace, to be monitored individually to determine what learning approach will best suit their needs.
In your mission, you will drive the e-learning application Inside Beauty
Work on improving the digital learning experience, in collaboration with HR and relevant teams, to incorporate social learning elements into the platforms.
Collaborate with creative/media developers to design, adapt and produce learning tools/content
Measure effectiveness
In order to determine if the learning strategy in place is driving business outcomes, you need to monitor training plans and consistently measure its effectiveness.
Animate a community
You build a Digital Learning community in Europe and animate, inspire and develop its members through regular touchpoints
You participate in the design and organization of European seminars (creation of pedagogical content, animation/facilitation of workshops, logistics etc.) in collaboration with the other Learning Europe team members.
WHAT YOU WILL BRING
You have a significant experience (5-7 years) in project management, in a digital and international environment supporting a business characterized by complex distribution models (retail/ wholesale).
You have a good knowledge of Fragrance and Beauty and a strong product sensitivity. An experience in learning engineering is a “must”.
With excellent interpersonal skills, you have the necessary assets to federate teams in your projects and you thrive in a lean team within a demanding and reactive environment.
You are recognized for your ability to manage complex projects, for your creativity, proactivity as well as for your organization and analytical skills.
You like to innovate and are passionate about new technologies, digital and social learning.
Finally, you have an excellent level of written and spoken English and master the computer tools (Excel and Powerpoint, Canva, Video editing such as Camtasia/ Inshot).
