Location : Lyon area
We’re BIG on small! Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen.
Join us as we are looking for a customer service engineer in France. This role is highly visible in the company who, after a training period, will be in charge of the maintenance of Malvern Panalytical brand equipment at our customers in France.
Under the responsibility of the Customer Service Team Leader of Malvern Panalytical France within the team in place, you intervene in direct support with customers in the industrial and academic sectors for the maintenance and repair of instruments and associated software. With the objective of carrying out high value-added work, you are responsible for ensuring real technical service expertise on the analytical instruments installed at our customers' premises, and to provide quality technical information to user customers. You also intervene to detect and report to management any customer needs.
You OWN these responsibilities:
Understand the instruments, software and associated technologies after internal training; Integrate the company's internal maintenance and repair processes.
Be responsible for the proper conduct of one's own after-sales activities in compliance with the company's commitments to its customers (deadlines, content, results) and the internal team (sales, logistics, administrative, etc.).
Diagnose and resolve problems related to the performance of analytical instruments; Carry out repair and maintenance operations.
Proactively respond to customer issues to avoid unforeseen business interruptions; Provide training to customers on the proper use of their equipment.
Ensure customer satisfaction by offering them services (configuration, optimization, maintenance, etc.) that could positively impact the performance of their instruments.
Your educational background and experience:
Education (bac +2) in Electronics, chemistry, Physics or Biology;
Solid technical experience in PC configuration and software
With reputable professional experience in an after-sales service in the laboratory or industrial branch.
Your Competence and Skills:
Flexible and customer oriented;
Entrepreneurial attitude; this is an independent role with extensive travelling;
Enjoys frequent traveling
Solution driven and strategic problem solver
Detail loving geek with technical flair
Working in a structured, well organized way and submitting reports in a timely manner;
Excellent social and communication skills
Native French speaker and good knowledge of English language
We Offer
An interesting full-time job in an international high-tech company.
Continuous development of your technical skills;
Competitive benefits, salary and company car.
