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Consulting Implementation Director

Job Description 

Oracle CS4I (customer solution for industry) Food and Beverage delivers a wide range of software, hardware, and related services—along with a rapidly growing portfolio of cloud solutions—to enable our customers in the Food and Beverage industry, to provide superior service and experience to their guests anywhere. The Implementation Director - Food and Beverage Global Business Unit Consulting is responsible for managing a team of Implementation Consultants andv Consulting Implementation Managers, ensuring quality work at customer sites. She/he has a broad understanding of solutions, industry best practices, multiple business processes or industry technology products, monitors Implementation Consultants and/or Consulting Implementation Managers’ performance on projects and serves as project advisor for complex engagements.

  • Manages Oracle POS implementation projects for clients in the CS4I Food and Beverage industry with technical and resource oversight
  • Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs
  • Effectively consults with management of customer organizations
  • Acts as the point of contact for customers and internal resources including escalations on projects
  • Typically leads managers for a territory/region
  • Participates as a team member in strategic and tactical planning for the division
  • Develops and executes strategic regional plans with guidance from the Senior Director
  • Responsible for coaching, performance management, and career development of staff and driving them towards project success
  • Participates in the recruiting process and provides hiring recommendations to senior management
  • Demonstrates multiple business processes expertise within one product family
  • Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements
  • Ensures customers successfully migrate to the Oracle POS with an effective transition to support upon project closure
  • Oversees the scope during the course of the project and collaboratively adjusts scope where necessary ensuring adherence to established processes and procedures
  • Reviews project financials consistently at various levels; manages data quality and accuracy in financial reporting
  • Manages and reviews all travel requirements and expenses, ensuring alignment to project budgets
  • Assists with technical insight on sales estimations as well as enablement based on customer needs
  • Monitors and manages project deliverables are executed within budget and as per approved project plan, policies and defined procedures
  • Anticipates and effectively manages risks; aligns decisions to Oracle’s risk profile
  • Provides direction and support to the implementation team and managers to review deliverables

    •  Job Requirements

  • Manages accounts for the CS4I Food and Beverage Global Industry Unit
  • Ability to manage major or large scale and complex system projects through all phases of the project life cycle
  • Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs
  • Experience in Delivery Methodology with an IT background is preferred 
  • Proven business acumen; strategic thinking, analytical and problem solving skills
  • Experienced in managing the managers who are responsible for project and customer success and driving towards standards, policies and procedures
  • Effective written and verbal communication skills as well as strong quantitative, analytical, and conflict resolution ability
  • Product or technical expertise relevant to area of focus
  • Effectively consults with management of customer organizations and proven strong relationship management skills
  • Ability to relate to customers and understand their needs and ability to build rapport with team members
  • Proven ability to deliver results in an environment where resources are shared across multiple teams

    • Qualifications

  • Four year degree preferred
  • 8+ years of experience relevant to this position
  • Oracle POS experience desired
  • Food and Beverage industry experience in a supervisor capacity is desired
  • Expertise in using Microsoft applications like Word, Excel, PowerPoint, Visio, etc.
  • Must be able travel up to 25% or more
  • Excellent communication skills
  • Highly organized with excellent time management
  • Deadline driven, results oriented
  • Able to prioritize multiple requests and action accordingly

    • Job Requirements

  • Manages accounts for the CS4I Food and Beverage Global Industry Unit
  • Ability to manage major or large scale and complex system projects through all phases of the project life cycle
  • Performs varied and complex duties and tasks that need independent judgment in order to implement Oracle products and technology to meet customer needs
  • Proven business acumen; strategic thinking, analytical and problem solving skills
  • Experienced in managing the managers who are responsible for project and customer success and driving towards standards, policies and procedures
  • Effective written and verbal communication skills as well as strong quantitative, analytical, and conflict resolution ability
  • Product or technical expertise relevant to area of focus
  • Effectively consults with management of customer organizations and proven strong relationship management skills
  • Ability to relate to customers and understand their needs and ability to build rapport with team members
  • Proven ability to deliver results in an environment where resources are shared across multiple teams

    • D'autres ont aussi consulté

    Consulting Implementation Director

    Entreprise:
    Oracle
    Ville:
    France
    Type de contrat: 
    CDI, Temps plein
    Niveau de carrière: 
    Directeur
    Publiée:
    23.01.2024
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