Job Description:

We are looking for a Connectivity customer support engineer (F/M) for our Commercial Aircraft business to join our Service Engineering within the Connectivity based in Toulouse, France.

The successful candidate will join In Service Engineering within the Connectivity, IFE and integrated platform team gathering on board information system (ATA46), Gatelink (ATA23), IFEC (ATA 23/44/46) and integrated platform (ATA42).

The mission of the team is to ensure Nose to Tail connectivity support to our customers with strong involvement in Airbus connectivity services from development to deployment.

The team also represents Airbus at major conventions and customer meetings (Airline Symposiums, technical forums etc) and ensures the highest levels of customer focus and understanding.

On a daily basis, you will be in direct contact with airlines and a significant number of internal and external stakeholders (AOG center, Design Offices, Chief Engineering, Programs, Manufacturing, Warranties, Vendors …).

At any time, we are the “Voice of the Customer” within the Airbus organization.

The domain is fast changing with digitalization (big data, Skywise, etc…) creating new ways of working and opportunities.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Your challenges :

As Connectivity customer support engineer, you are responsible for responding to airline queries on daily issues as well as providing immediate AOG troubleshooting assistance.

You will also identify and solve in-service Airworthiness issues by analyzing causes and solutions in strong collaboration with Engineering and Programs, and contribute to the improvement of product maturity and reliability.

You will also contribute to ensure:

- the Readiness at Entry Into Service of the new system standards

- the REX towards design to improve futur standards based on your high knowledge of in service operations.

- Support airlines’ connectivity eOperations 

In any situation, you will ensure a qualitative communication/marketing of available solutions to operators.

This role will involve some stand-by activity and travel anywhere throughout the world to assist airlines.

Your boarding pass :

As the successful candidate you will be able to demonstrate some of the following competencies and skills:

• Educated to a 5-years aeronautical engineering degree (or equivalent)

• Team player, adaptable, flexible and open to continuing challenges.

• Service minded and highly customer focus, able to understand customer needs

• Good coordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments

•  Good presentation skills, both oral and written

If you are customer oriented

If you like working in close collaboration with your team colleagues, customers, suppliers and many other stakeholders beyond siglums,

If your want to work in a multicultural environment,

If you want excitement in your job, learning continuously on the technical side with adaptability and flexibility,

If you want to join a dynamic and empowered team

JOIN US!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS SAS

Employment Type:

Permanent

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Classe Emploi (France): Classe F11

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services