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Client Delivery Manager (Senior) at SAP Enterprise Cloud Services - F/M

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What you’ll do:

SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

What you bring:

As Client Delivery Manager you will be responsible for the following tasks:

  • Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
  • Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
  • Manage medium/large & complex accounts

    • What do you need to bring:

  • Fluency in French and English is mandatory.
  • Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
  • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
  • SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

    • Meet your team:

    SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager (CDM) is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle. Regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

    We ask for your application to be submitted in English language only.

     #SAPECSCareers

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    Client Delivery Manager (Senior) at SAP Enterprise Cloud Services - F/M

    Entreprise:
    SAP Concur
    Ville:
    Levallois-Perret
    Type de contrat: 
    CDI, Temps plein
    Catégories: 
    Consultant SAP
    Niveau de carrière: 
    Senior
    Publiée:
    28.11.2023
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